Supervisor Billing

Company Name:
# Job Description
The Supervisor Carrier Access Billing will supervise an area of the Switched Access Billing group. This group performs maintenance of the CDG switched access billing system and ensures accurate and timely billing of switched access usage to interexchange, wireless, and CLEC customers. The Supervisor is responsible for maintaining the CDG system capabilities to ensure compliance with regulatory and internal company guidelines. The supervisor will be responsible for validation and verification of system updates, updates to PIU/PLU/PVU factors as well as implementation of rate changes to ensurea positive customer experience. This Supervisor will review billing activity to identify and resolve potential issues. Other tasks include communicate issues and works with other departments on multiple issues, creates and runs queries utilizing SQL and analyzes results. As well as finds ways to automate manual billing processes and serves as a backup for a variety of other departmental functions.
Minimum Qualifications:
Bachelor''s degree in Business Administration, CIS, Finance or Engineering.
Strong analytical and problem solving skills, ability to multi-task with constant interruptions.
Must have a general understanding of access billing and access tariffs.
Excellent working knowledge of personal computers and related software for word processing, spreadsheets and database software (Microsoft Word, Excel and Access).
Detail and process oriented with the ability to organize and set priorities to meet established deadlines.
Ability to take initiative, complete assignments and begin projects with minimal supervision.
Excellent oral and written communication skills and the ability to interact well with others.
Be a team player, optimistic, willing to learn and possess a strong work ethic.
Ability to work overtime, outside of normal business hours and weekends as necessary.
Preferred Qualifications:
Advanced Microsoft Access, Excel and SQL knowledge.
Extensive knowledge of Focus
Knowledge of database applications
CDG software experience
Understanding of networking and call routing
General understanding of regulatory issues, rate regulation and regulatory accounting
Four to five years of financial or engineering experience in with a demonstrated competence in project work, analysis, and the management of time, material and human resources
Mental demands require the ability to perform detail work, the ability to solve problems, possess good verbal and written communication skills, the ability to perform multiple concurrent tasks and the ability to meet deadlines with constant interruptions
Five or more years experience in the telecommunications industry.
Working knowledge of CDG billing system, IABS billing system, CASS, TIRKS, and SAP.
Working knowledge of the Company''s operating and billing procedures, as well as SECAB and MECAB requirements.
Complete bill cycle tasks based on billing schedule deadlines
Develop and maintain policies and procedures for updating CDG billing system including SOX compliance for revenue impacting changes.
Maintain a working knowledge of the Company's carrier access billing system (i.e. CDG) capabilities and limitations in regards to assuring billable revenue.
Establish and maintain effective working relationships with Company personnel (at all organizational levels) and outside company contacts, demonstrating tact and diplomacy in all communications.
Ensure switch billed revenue is accurate via testing of the routing, charging and recording of calls placed through the company switched services network to identify possible translation errors within a switch
Organize daily activities to meet cycle deadlines
Work closely with accounting business partners to ensure accuracy and timeliness of wholesale revenue accounting entries.
Work with wholesale in regards to implementation of dispute resolutions into CDG billing system.
Assist staff with communication and escalation of issues to appropriate internal and external support
Interface with cross functional teams to ensure proper implementation of tariff changes within the billing system.
Participate in the implementation of new wholesale products. Drive implementation (often in areas so complex or new there are no established methods to follow).
Work closely with other departments to resolve complicated billing issues.
Analyze billing cycle information, identify and research billing fluctuations
Finalize post-billing activities
Assist with conversion activity related to various corporate wide network projects.
Perform cross functional departmental duties as needed.
Other duties as assigned.
# Company Statement
CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast. Our combination of business and residential service solutions - including home and wireless voice solutions and digital television - provide innovative solutions to our customers. CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world. CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.
# Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Req ID: 14926BR
Posting Location: LA,MONROE
Business Unit: Finance
Position Classification: Management

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