Operations Manager

Company Name:
General Growth Properties
Requisition Number 14-0196
Post Date 4/4/2014
Title Operations Manager
City Monroe
State LA
GGP has an immediate need for an Operations Manager at Pecanland Mall in Monroe, LA.

General Growth Properties has been in the shopping center business for more than 50 years blending innovation, tradition and reputation to create some of the country s top shopping centers. As employees we are collaborative, creative, self-starters who aim to positively impact the shopping experience for our customer every day. A career with GGP is your chance to embark on a rewarding journey into the retail real estate industry!

Position Summary:
The Operations Manager will have overall accountability for the operations of one shopping center and will operate the center in accordance with GGP policies and standards to maximize profitability. The Operations Manager has a thorough understanding of mechanical systems, construction practices, preventative maintenance and government regulations. This position requires a comprehensive understanding of operations methods and understands the need to increase profitability and will keep common area costs under control. Administers the physical operations of the center, oversees general and preventative property maintenance, construction coordination, public safety, housekeeping and other contracted services. This position is also responsible for forecasting property expenses, managing capital projects, preparing operational reports, assisting with specialty leasing and marketing programs, and identifying and resolving Human Resources issues in conjunction with GGP policies and under direction of GM. This position will focus on fine tuning operational methods for the center while improving Net Operating Income (NOI).

Responsibilities include the following:

Operate effective general and preventive maintenance programs, including the implementation and management of the MicroMain system
Supervise and administer all tenant and landlord construction
Direct and administer all center-contracted services and vendor supplies
Supervise and administer all GGP maintenance employees to ensure maximum performance and compliance with all GGP policies and procedures
Identify and resolve Human Capital issues in conjunction with GGP policies and under direction of GM
Accurately and thoroughly track and then prepare the expense portion of the quarterly forecast/business plan
Work with Accounting team to insure timely payment of invoices
Identify and manage capital projects
Conduct operational audits and ensure processes are in compliance with corporate policy
Prepare operational reports for regional/corporate managers
Assist in all events and promotions as needed
Work effectively with the (Group) Business Development Representative to implement the specialty leasing program to maximize income
Administer all State and Federal required reports and safety documentation
Manage central purchasing program and asset inventory
Supervise Risk Management and Emergency Planning procedures
Manage all building systems and codes
Manage technical systems (i.e., computers and peripherals)
Act as onsite Energy Manager by building relationships with local Utility representatives
Participate in Center Strategic Planning efforts
Participate in Manager On Duty rotation and manage day-to-day activities as necessary
Participate in GGP s sustainability efforts
Other duties as assigned
Qualifications include the following:
Associates degree or vocational/technical training preferred
Bachelor s degree, RPA designation or equivalent experience preferred
2 years in property or construction management industry
3 years administrative/technical experience and knowledge of property physical systems
Shopping center industry experience desired
Knowledge of commercial building practices and systems, HVAC, plumbing and electrical systems
Good analytical skills
Proven ability to be flexible, prioritize and manage multiple projects, as well as solve problems in a timely manner
Ability to communicate effectively, supervise, train and direct a mall operations team and contracted services
Proven ability to manage capital projects
Working knowledge of computer software and peripherals
2 years of supervisory experience with 2 or more employees and contracted services
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. General Growth Properties is an equal opportunity employer - M/F/Veteran/Disability

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