Sr engineer
Company Name:
CenturyLink
# Job Description
Position Description
Act as technical leader for the network operations center team and as a SME (Subject Matter Expert) on network and customer related issues.
Take lead in major service outages and other service affecting activities.
Advise inter-department groups of occurrences and ensure progress towards resolution.
Perform case management function on outages as required.
Handle internal/external customer escalations via phone, Remedy tickets or email and escalate further any customer-related issues to the appropriate group or manager as necessary.
Develop, maintain, and assist with providing initial training for new employees.
Provide technical information or direction for less experienced employees as assigned.
Analyze current network support processes and update as needed and/or refer priority issues to management.
Special projects and other duties as assigned.
# Job Requirements
Job Requirements:
Associate''s degree in Information Technology, Communications Networking and/or Electronics or related field or the equivalent in training and experience
Minimum 6 years of experience in network equipment maintenance or support or the equivalent in training, experience and education.
Minimum of 3 years of experience required in specific wire-line network equipment maintenance.
Minimum of 5 years data service provider network experience.
Excellent verbal and written communications skills required.
Willingness to attend vendor-specific data product training required.
Preferred
Qualifications:
Bachelor''s degree in Information Technology, Communications Networking or related field.
Cisco, Juniper or ALU certifications.
Experience in advance data network testing and troubleshooting as a SME (Subject Matter Expert).
Experience in working with engineering teams and vendors.
Vendor certifications related to Data/Ethernet equipment and/or networks.
# Company Statement
CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast. Our combination of business and residential service solutions - including home and wireless voice solutions and digital television - provide innovative solutions to our customers. CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world. CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.
# Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Req ID: 15417BR
Posting Location: LA,MONROE
Business Unit: Network Services (NROC)
Position Classification: ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
CenturyLink
# Job Description
Position Description
Act as technical leader for the network operations center team and as a SME (Subject Matter Expert) on network and customer related issues.
Take lead in major service outages and other service affecting activities.
Advise inter-department groups of occurrences and ensure progress towards resolution.
Perform case management function on outages as required.
Handle internal/external customer escalations via phone, Remedy tickets or email and escalate further any customer-related issues to the appropriate group or manager as necessary.
Develop, maintain, and assist with providing initial training for new employees.
Provide technical information or direction for less experienced employees as assigned.
Analyze current network support processes and update as needed and/or refer priority issues to management.
Special projects and other duties as assigned.
# Job Requirements
Job Requirements:
Associate''s degree in Information Technology, Communications Networking and/or Electronics or related field or the equivalent in training and experience
Minimum 6 years of experience in network equipment maintenance or support or the equivalent in training, experience and education.
Minimum of 3 years of experience required in specific wire-line network equipment maintenance.
Minimum of 5 years data service provider network experience.
Excellent verbal and written communications skills required.
Willingness to attend vendor-specific data product training required.
Preferred
Qualifications:
Bachelor''s degree in Information Technology, Communications Networking or related field.
Cisco, Juniper or ALU certifications.
Experience in advance data network testing and troubleshooting as a SME (Subject Matter Expert).
Experience in working with engineering teams and vendors.
Vendor certifications related to Data/Ethernet equipment and/or networks.
# Company Statement
CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast. Our combination of business and residential service solutions - including home and wireless voice solutions and digital television - provide innovative solutions to our customers. CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world. CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.
# Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Req ID: 15417BR
Posting Location: LA,MONROE
Business Unit: Network Services (NROC)
Position Classification: ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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